It’s no secret that Netflix has grand plans to expand its global footprint that now feeds media to some 20 million North American subscribers. Hell, the company was boasting of the “significant dollars” allocated to its 2011 international expansion plans just four months ago. While nothing’s official yet, we’ve unearthed a few tantalizing openings posted to the Netflix job site over the last few days that could point to an imminent launch. Notably, Netflix’s customer service call center in Hillsboro Oregon is gearing up to expand its scope of operations beyond North America. Two new job postings for a Training Supervisor and Quality Assurance Analyst both mention the need to prepare for “rapid” international expansion and “will support a specific country / region outside of North America.” The Training Supervisor is being hired specifically to educate customer services reps in preparation for that international growth. Neflix is looking for fluency in English in addition to Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazilian and European), and Spanish (Latin American and European), leaving things pretty wide open with regard to the countries targeted for initial launch. However, we do know that Netflix had plans to launch in the UK way back in 2004 — plans that were ultimately scrapped in order to focus on its core US business (and later Canada). But if not the UK then we should at least expect to see Netflix target the European continent first if a statement attributed to CEO Reed Hastings from way back in January of 2010 still rings true: “the big market for Hollywood content (after the U.S.) is Europe…Third is Asia. Fourth is the rest of the world.” Fingers crossed.

[Thanks, Chico]

Netflix beefing up service center in preparation for global launch originally appeared on Engadget on Thu, 31 Mar 2011 02:57:00 EDT. Please see our terms for use of feeds.

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Below are steps taken to backup database, install Adventnet on another server, restore database and switch the service on.

Adventnet Service Desk runs on MySQL, they provide tools for you to manage your database.

Tools located in:

%programfiles%AdventNetMEServiceDesk. or where ever you have installed it.

Backup the database and remember what version of the database you are using.

You can check the version under the ‘about’ button on the web page.

Go to ‘Start Menu’

+ Programs
+ ManageEngine ServiceDesk Plus
+ and select ‘Backup Data’

This is automated…….

When that is done the backup should be located usually here:

%programfiles%AdventNetMEServiceDeskbackup

Example of filename: ‘backup_servicedesk_6006_fullbackup_06_08_2007_15_36.data’

Note: Remember the location of database backup you will need it on new server.

To proceed all you need to make sure is you have the programs correct build and version to restore database.

For us its:
Version : 6.0.0
Build Number : 6006

So when you download the program download package from here:

http://manageengine.adventnet.com/products/service-desk/index.html

Service pack are located here:

http://manageengine.adventnet.com/products/service-desk/service-packs.html

When installing the package make sure you have the license code ready.

Ok now, install the program and service packs until you have the same version running.

Add the license code and apply.

Locate %programfiles&AdventNetMEServiceDeskbin and open the tool ‘restoreData.bat’.

A window will open and just follow the prompts, all you need is the location of the backed up database.

Restart services and you should have your helpdesk back online.